Offers
It’s an exciting day when a space opens up for your child. However, we also recognize that this moment can feel stressful and overwhelming, with a flurry of activity and pressure to meet the deadline.
We hope the process overview below offers some clarity about what happens and what action you need to take once you receive an offer.
Once again, please ensure that we have your correct and current contact information on file so that we can reach you when a space becomes available.
Offer process
- Offer: Once a space becomes available, our Operations Manager will email the parent/guardian listed on the application to make an offer of enrolment. The offer will include the location where your child will be placed and the date your child is eligible to start. You will have two business days to accept or decline the offer of enrolment.
- Pre-acceptance visit: If you receive an offer and would like to visit the centre where your child has been offered care, please let us know and we can schedule a visit.
- Accept the offer: To officially accept the offer, you will be required to pay a $200 deposit within two business days. Information about how to pay your deposit will be provided at the time of offer.
- After accepting: Upon accepting the offer, you will receive an email containing the required registration documents and a link to our online registration system (Fastoche).
- Your orientation: Once you have accepted your offer, our Program Manager will contact you to arrange your gradual entry schedule.
FAQs
What if I miss my offer email?
Please contact our Operations Manager immediately if you missed your offer email—and your deadline to accept the offer has passed—so we can discuss your options.
If I decline the offer, do I retain my spot at the top of the waitlist?
A family can decline an offer once and keep their same waitlist application date. If you decline, we will require a new preferred start date for your child. If you choose to decline your second offer, then the date of your waitlist application will be reset. Please note: If you decline, there is a risk that a space will not be available when you do want care.
What if I need to decline after accepting my offer?
Declining before your child’s first day
If you have accepted your offer but you need to decline it before your child’s first day:
- Your waitlist application will be cancelled (i.e., your placement on the waiting list will not be retained for a different program).
- Your deposit will not be refunded.
- If you provide less than one month’s notice, you will be charged for the first month’s child care fee.
Please note that failure to pay any outstanding fees charged to you will result in your UBC account being placed on financial hold (students) or being sent to a collections agency (staff, faculty, graduated students and external families).
Declining after your child’s first day
If you need to decline after your child’s scheduled first day with us, the standard withdrawal process applies.
Later, if you want to reapply, you are welcome to submit a new waitlist application. Note that you will receive a new application date, and before your new application is processed, you will be required to pay any outstanding balance on your account.